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Terms & Conditions

GENERAL TERMS AND CONDITIONS OF THE LOTSALERT.COM ONLINE STORE

I. SUBJECT

Art. 1. These General Terms and Conditions are intended to regulate the relations between “Sport Zona BG” Ltd., Bulgaria, city of Plovdiv, 85 Ruski Blvd., UIC 202667884, represented by Petko Mitkov, Manager, hereinafter referred to as the SUPPLIER, and the clients, hereinafter referred to as USERS, of the online store “LotsAlert.com”.

II. SUPPLIER INFORMATION

Art. 2. Information pursuant to the Electronic Commerce Act and the Consumer Protection Act:

  1. Supplier name: “Sport Zona BG” Ltd.
  2. Registered office and management address: Bulgaria, Plovdiv, 85 Ruski Blvd.
  3. Address for carrying out activity and for submitting consumer complaints: Bulgaria, Plovdiv, 85 Ruski Blvd.
  4. Contact details: Bulgaria, Plovdiv, 85 Ruski Blvd.,
    Email: lotsalert@gmail.com,
    Tel.: +359 879 597 921
  5. Public register entry: UIC 202667884
  6. Supervisory authorities:

(1) Commission for Personal Data Protection
Address: Sofia, 15 Ivan Evstatiev Geshov St.
Tel.: +359 2 940 20 46
Fax: +359 2 940 36 40
Email: kzld@government.bg, kzld@cpdp.bg
Website: www.cpdp.bg

(2) Commission for Consumer Protection
Address: Sofia 1000, 4A Slaveykov Sq., floors 3, 4 and 6
Tel.: +359 2 980 25 24
Fax: +359 2 988 42 18
Hotline: 0700 111 22
Website: www.kzp.bg

(3) Commission for Protection of Competition
Address: Sofia 1000, 18 Vitosha Blvd.
Tel.: +359 2 935 61 13
Fax: +359 2 980 73 15
Website: www.cpc.bg

(4) Online Dispute Resolution
https://webgate.ec.europa.eu/odr/

III. CHARACTERISTICS OF THE ONLINE STORE OF “SPORT ZONA BG” LTD.

Art. 3. LotsAlert.com is an online store accessible at www.LotsAlert.com, through which Users may:

  1. Register and create a user profile;
  2. Browse goods, their characteristics, prices, and delivery conditions;
  3. Enter into purchase and delivery contracts;
  4. Make payments using the electronic payment methods supported by LotsAlert.com;
  5. Receive information about new products;
  6. Submit electronic declarations related to the conclusion or execution of contracts;
  7. Be informed of their statutory rights via the website interface.

Art. 4. The Supplier delivers goods and guarantees Users’ legal rights in accordance with good faith, established practice, and applicable consumer and commercial law.

Art. 5.

  1. Users conclude purchase agreements through the Supplier’s interface at www.LotsAlert.com. Contracts are concluded in Bulgarian and stored in the Supplier’s database.
  2. The Supplier undertakes to deliver and transfer ownership of the selected goods. Users may correct errors before submitting their contract declaration.
  3. Users pay the Supplier the price announced on LotsAlert.com.
  4. Delivery is made under the terms and deadlines specified on the site and in these General Terms.

Art. 6.

  1. All declarations related to the contract may be made electronically under the Electronic Document and Electronic Signature Act and Art. 11 of the Electronic Commerce Act.
  2. Electronic declarations made on the website are presumed to originate from the registered User.

IV. REGISTRATION FOR USE OF LOTSALERT.COM

Art. 7.

  1. Users must register with a username and password.
  2. Registration is performed online according to the site procedure.
  3. By clicking “Yes, I agree” and “Register”, the User declares acceptance of these terms.
  4. Registration is confirmed by email, creating a contractual relationship.
  5. Users must provide accurate and current data and update it when necessary.
  6. Users must be over 16 years old; otherwise, orders must be placed with a guardian whose details are provided.

V. TECHNICAL STEPS FOR CONCLUDING A PURCHASE CONTRACT

Art. 8. Contracts are concluded via the Supplier’s website interface.

Art. 9. Procedure:

  1. Registration (if not already registered);
  2. Login;
  3. Selecting products and adding them to the cart;
  4. Selecting products for purchase;
  5. Providing delivery details;
  6. Selecting payment method and timing;
  7. Order confirmation.

VI. CONTENT OF THE CONTRACT

Art. 10.

  1. Separate contracts are concluded for each product.
  2. Products may be delivered together.
  3. Consumer rights are exercised separately for each contract.

Art. 11. Users must clearly specify the contract and product when exercising rights.

Art. 12. Payment may be made at order or upon delivery.

VII. SPECIAL CLAUSES FOR CONSUMERS

Art. 13.

  1. This section applies only to Users qualifying as consumers under applicable law.
  2. Prescription medicines are not supplied to consumers.

Art. 14.

  1. Product characteristics are listed on the website.
  2. Prices include all taxes.
  3. Delivery costs are specified separately.
  4. Payment and delivery methods are listed on the website.
  5. Information is valid at the time of display.

Art. 15.

  1. Advance payment may be required.
  2. Payment timing is chosen by the consumer.
  3. Orders of €5,000 or more are paid only by bank transfer.

Art. 16.

  1. Consumers may withdraw within 14 business days.
  2. Exceptions apply (custom goods, perishable goods, opened supplements, etc.).
  3. Extended withdrawal applies if statutory information was not provided.
  4. Refunds are made within 30 days, minus return costs.
  5. Goods must be preserved during the withdrawal period.
  6. Withdrawal is exercised in writing.

Art. 17.

  1. Delivery terms are specified per product.
  2. Default delivery term is 30 business days.
  3. If delivery is impossible, payment is refunded.
  4. Equivalent goods may be offered.
  5. Return costs are borne by the Supplier.

Art. 18. The Supplier complies with all legal rules on food supplement labeling and sale.

VIII. PERFORMANCE OF THE CONTRACT

Art. 19. Goods are delivered within the agreed period or within a reasonable time, not exceeding two months.

Art. 20. Users must inspect goods upon delivery and report defects.

Art. 21. The Supplier is not obliged to provide servicing.

Art. 22. Commercial Sale rules under the Commercial Act apply.

IX. PERSONAL DATA PROTECTION

Art. 23.

  1. Personal data are protected under law.
  2. Data is sent only to the registered email address.
  3. Data may be stored on the User’s device unless objected to.
  4. Marketing messages may be sent while registration exists.
  5. User behavior data may be processed.

Art. 24.

  1. The Supplier may require identity verification.
  2. Lost password procedures apply.

X. AMENDMENTS AND ACCESS

Art. 25.

  1. The Supplier may amend these terms.
  2. Amendments apply after notice or publication.
  3. Notifications are sent by email.

Art. 26. Terms are published at https://LotsAlert.com/pages/terms.

XI. TERMINATION

Art. 27. Termination occurs in cases of liquidation, mutual consent, impossibility, seizure, or profile deletion.

Art. 28. The Supplier may terminate unilaterally for violations.

XII. LIABILITY

Art. 29. Users indemnify the Supplier against third-party claims.

Art. 30. No liability for force majeure or technical issues.

Art. 31–32. The Supplier bears no liability for damages, loss of access, user-generated content, or security breaches.

XIII. OTHER CONDITIONS

Art. 33–36. Confidentiality, precedence of special contracts, partial invalidity, and application of Bulgarian law.

Art. 37. Effective date: 15 March 2008.

XIV. USE OF COOKIES

The website uses cookies for functionality, statistics, and advertising. Cookies do not store personal data. Disabling cookies may limit functionality.

XV. USER-GENERATED CONTENT

The Supplier may suspend or delete accounts for legal violations and cooperate with authorities. Intellectual property violations are permanently sanctioned. Procedures for reporting IP infringements are defined.

Account deletion:
Requests must be sent to lotsalert@gmail.com from the registered email address.

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